New York City at forefront of multimedia 911 and 311 services project
| 02.13.2007 | 06:57:40 | Views: 3834 | ID:
February 13 '07: Emergency management and city officials in New York have announced new plans to incorporate picture imaging capabilities for the 911 and 311 services, the Associated Press reported. During an emergency, formally would-be callers soon will be able to send pictures from their mobile phones or cameras to call centers. There are similar projects being developed as well in Indiana, Vermont and Tennessee.
One of the biggest hurdles, project managers and information management consultants told the AP, is the quantity of information that will be created through the new service. Processing images will require considerable time and allocation of resources some say.However, the New York City criminal justice coordinator for Mayor Michael Bloomberg, John Feinblatt told the AP, "We're managing information all the time. ... If somebody calls up and gives us words, we're assessing those words. Something that we do every day is judge the authenticity of the report and the veracity of the report." The new program's budget has not been announced, however it is expected to be in the millions, city officials said. Also, increased bandwidth infrastructure improvements and capabilities will have to be installed. Until then, picture imaging will not go through.
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